At Skills Campus we want to deal with you in a professional, and straightforward manner. Below are our standard policies and operating procedures.
1.1. Bookings are made on a “first-come, first-served” basis. If the course or event is already fully booked, applicants will be placed on a waiting list until another date will be guaranteed to run (this is applicable to trainer-led courses, both online and face-to-face).
1.2. Student places are not guaranteed until payment is received.
1.3. Our scheduled trainer-led classes are public – which means other learners will attend, up to a limited number per session, determined by Skills Campus.
1.4. A “private course” means a course organised exclusively for the organisation purchasing the training, where course participants are restricted to those selected by the company. A private course can be held at the organisation’s site or at Skills Campus’ premises. To confirm a private course booking date and the associated resources required to run the course, payment is required at the time of accepting the private course quote. The terms and conditions below are applied to private bookings as well.
2.1. Skills Campus reserves the right to withdraw a learner from a course if the learner:
• is unduly disruptive or unruly during classes.
• is in possession of alcohol or offensive weapons on Skills Campus premises.
• has been involved in any form of harassment whether sexual or otherwise. The harassment could be verbal, visual, or behavioural in nature which is offensive and unwelcome.
• copies software or data onto Skills Campus computers without authority or virus checking.
• uses illegal or unlicensed software.
• downloads offensive, pornographic or music, games, movies, or any form of virus or hacking software material on our computers/devices.
• has been caught cheating during exams or attempts to remove any equipment from Skills Campus premises without authority.
• has been involved in a breach of NZ Law e.g., possession of drugs. In these cases, there is no refund of any fees.
In these cases, there is no refund of any fees.
2.2 Skills Campus requires a minimum of 10 working days’ notice for any transfers or cancellations made to your booking of trainer-led teaching courses, both online and face-to-face (excluding packages that contain materials from our Learning Management System).
• If a minimum of 10 working days’ notice is provided, the learner may be able to postpone a course to a more suitable date or to cancel the booking – Skills Campus will provide a 100% refund (the refund amount will be the balance after the deduction of the transaction fees).
• If the learner requests a transfer or a cancellation between 10 and 5 working days’ notice, a 25% transfer fee or a 50% cancellation fee will be charged. If the learner requests a transfer less than 5 working days prior to the scheduled date, a 50% transfer fee will be charged.
• If the learner requests a cancellation less than 5 working days prior to the scheduled date, no refund will be provided.
2.3. Skills Campus is not responsible for any changes in personal circumstances. We will not be held liable for any unforeseen changes in circumstances once the learner is enrolled and course materials have been accepted at the requested delivery address. In these circumstances, an extension may be offered to allow additional time for completion of the self-study materials. Any requests for refunds on these grounds will be declined.
2.4. Occasionally, due to unforeseen circumstances (such as trainer sickness, low course attendance, Government imposed measures: like lockdown, etc.), Skills Campus reserves the right to postpone or reschedule an offline, hybrid and face-to-face classroom course without notice. In such event, Skills Campus will contact the learner as soon as the change is known to organise new dates or a course transfer. Skills Campus will use all reasonable endeavours to avoid changes of this nature. Skills Campus will use all resources available to provide a replacement trainer or to reschedule the course and we will offer learners a variety of options to pursue their training programme.
2.5. For trainer-led courses delivered onsite, the learner must advise the trainer by 10:30 am on the first day of the course to be eligible to transfer to an appropriate course if they feel the course is not appropriate for them. Costs of digital materials provided by Skills Campus will be deducted from any transfer costs. The balance of the initial fee paid will be used to pay or part-pay for the new course. No refund will be provided.
3.1. All transactions are billed in New Zealand dollars (NZD) and exclude GST.
3.2. Course fees may be subject to change without notification – however, once a course is booked, we will honour the fee you have agreed to.
3.3. Full payment of fees or initial instalment cost is required before Skills Campus provides access to the course material. Skills Campus accepts Direct Debit, Credit Cards (No surcharge), PayPal, Google Pay and Shop Pay. Cash and cheques will not be accepted.
3.4. Payment is due at time of booking unless credit account/other payment terms are prior agreed with a Skills Campus representative. Any discount which Skills Campus may have granted to the learner is forfeited by the learner if payment is not made to Skills Campus by the due date. Payment of undisputed amounts must not be withheld pending the settlement of any claims or disputes.
3.5. Predefined promos, special offers or course “packages”, unless otherwise agreed by Skills Campus, are non-refundable and must be used within 12 months from the date of purchase or otherwise agreed timeframe. Any unused balance will expire.
3.6. Pre-payment for future training without booking onto a scheduled course(s) will be deemed as “Training Credit” which is valid for 12 months from date of purchase. Training Credits must be used within 12 months from the date of purchase, or they will expire, and no refund will be provided.
3.7. Upfront costs will vary per course. If the learner is using a student agreement and paying for the course by instalments, the learner agrees to pay the instalments promptly on the dates specified in the agreement irrespective of the speed at which they are studying.
3.8. Skills Campus reserves the right to remove access to course material where outstanding payments (such as instalments) are not met. All outstanding payments must be made before a certificate of completion is issued.
4.1. Once an initial instalment or full payment of a Skills Campus course has been made, the learner will be given access to our LMS (Learning Management System) – courses may be hours or multiple days in length and the completion of the course is the responsibility of the learner.
4.2. The learner will have 3 months to access the content (apart from courses where a component within a course has been purchased that is delivered by a 3rd party - most embedded 3rd party course additions allow 3 months access to the course materials and content). Learners will have an additional two weeks’ access to their account beyond the 3-month registration.
4.3. Completing the course and attending classes where relevant are the responsibility of the learner and not compulsory. All reasonable efforts will be made by Skills Campus to keep learners on-track with their course.
4.4. Subject to our terms and conditions, Skills Campus grants to you a nonexclusive, non-transferable limited license to access and use the Skills Campus Product subject to the limitations in this Agreement. You may not transfer the Software or your account to another entity or person. You may not modify, translate, reverse assemble or reverse engineer in whole or in part the Software. You shall not rent, sell, time-share, lease, sublicense, transfer, copy, disclose, display, or otherwise make available, or transfer the rights to, the Software or copies thereof to others, except as provided herein. You shall not tamper with, bypass, or alter any security, time out or deactivate features of the Software. Any breach of the above terms and conditions shall immediately terminate your license under this Agreement.
5.1. The learner acknowledges that, unless otherwise agreed in writing, all content provided is copyright and all intellectual property rights attaching to the products or arising out of the provision of services are, and will remain, the property of Skills Campus (or the relevant vendor, where such rights are owned by a vendor).
5.2. Material or courseware cannot be copied, reproduced, or distributed without the express permission of Skills Campus or the relevant vendor. All material provided or shown is for the sole use of the course learner and any usage rights are only conferred on payment of all charges payable in connection with those rights.
6.1. The exam vouchers issued by Skills Campus to a learner are valid for a period of 12 months from the date of issue. Exams must be booked and taken within this period before the voucher expires.
6.2. You are required to provide proof of identity for certain exams and certifications.
7.1. All courses will be run between the hours specified by Skills Campus or agreed otherwise.
7.2. If you are more than 15 minutes late for your course, Skills Campus reserves the right to decline your admission to the course.
7.3. All course prerequisites, as specified by Skills Campus in the course outlines, must be met prior to attendance.
7.4. If a student fails to attend the course on the scheduled date, 100% of course fees are payable and non-refundable.
All information and payment details that Skills Campus collects in connection with your purchases or bookings will be treated in confidence.
We will collect, use, and disclose your personal information for the sole purpose of enabling you to enrol in a course, and to allow Skills Campus to deliver the course and related products and services to you.
9.1. All first-aid courses are non-refundable.
9.2. The course purchased can be extended up to 12-months from the date of purchase.
9.3. We allow only one extension for each course purchase.
9.4. A 100% of the course fee will be applied if the course is canceled or is not attended by the candidate.
a. ‘Special cases’ refer to those with substantial impairments on the person’s ability to complete the course work, such as a coma.
b. ‘Learners’ refer to individuals who have purchased a Skills Campus course.
c. ‘We’ refers to Skills Campus
d. The ‘website’ refers to www.skillscampus.co.nz
e. Courses refers to courses available on www.skillscampus.co.nz